Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a refund. You’ll also need the receipt or proof of purchase 

To start a return, you can contact us at info@filous.com.au. 

Quality and issues
Please inspect your order upon receiving and contact us immediately if the item is not to the standards so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items),  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.